Household electricity credit

Fact sheet
Assistance for eligible households to ease cost of living pressures.
Last updated:

Applications closed 31 March 2025.  

We are processing applications in the order they are received and expect to have all applications assessed by 30 April 2025. We will contact you if we have any questions about your application.

We won't contact you by unsolicited email.  

If you were a Synergy or Horizon Power customer on 17 June 2024, see your electricity provider for details.

If you are a small business not directly billed by Synergy or Horizon Power, contact the Small Business Development Corporation on 08 6552 3300 or see their website for information.

Eligibility criteria

Who is eligible

You may have been eligible if, at 17 June 2024:

  • you were an owner-occupier or a tenant incurring electricity costs
  • the property was a self-contained dwelling which can be lawfully used as a place of residence, including granny flats and dual key properties
  • the property was solely or dominantly used for residential purposes and
  • either:
    • you were not connected to the electricity grid and you have your own infrastructure for generating electricity or
    • your electricity was supplied through an embedded network, sub-metering arrangement, or other on-supply arrangement and you were invoiced by a third party for the electricity you use.  Common examples are apartment buildings, retirement villages, caravan parks, and regional communities whose electricity is supplied by mining companies. 
       
Who is not eligible

You wouldn't have been eligible if, at 17 June 2024:

  • you were not incurring electricity costs
  • you were a Synergy or Horizon Power customer
  • you were an owner leasing the property to tenants
  • you were an employer providing housing to employees as part of their employment terms. If the employee was leasing the property and invoiced for their electricity charges, they are eligible for the credit
  • you were a resident of Christmas or Cocos (Keeling) Islands or
  • the property was primarily used for short stay holiday accommodation such as an Airbnb.
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