Information and Transparency

Requirement

7. Marketing and advertising

1. A registered training organisation must ensure any advertisements or marketing materials published or disseminated by the organisation, a third party or an expert engaged by the organisation:
   1. include the organisation’s registration code or a link to the part of the National Register where the organisation’s registration code is located;
   2. where the advertisements or marketing materials refer to the organisation’s services – accurately represent those services, including by distinguishing the types of training and assessment that will result in the issuance of AQF certification documentation from any other training and assessment delivered by the organisation or a third party;
   3. include accurate information regarding any financial support arrangements available in respect of the services referred to in the advertisements or marketing materials; and
   4. do not refer to or imply a connection with another person unless the consent of that person has been obtained.
2. Where the advertisements or marketing materials refer to a training product, a registered training organisation must ensure the advertisements or marketing materials:
   1. include the code and title of the training product as published on the National Register;
   2. accurately represent the training products on the organisation’s scope of registration;
   3. only refer to a training product that is no longer current while it remains on the organisation’s scope of registration and new enrolments are permitted; and
   4. only represent that completion of a training product will lead to a licensed or regulated outcome where this has been confirmed by the relevant industry regulator.
3. Where advertisements or marketing materials refer to services that a registered training organisation has engaged an expert or third party to deliver – the organisation must ensure the advertisements or marketing materials identify which services will be delivered by the expert or third party, including where an expert or third party is
   1. recruiting prospective VET students on behalf of the organisation; or
   2. delivering training and assessment on behalf of the organisation.

Related Standards

Standard

• Standard 2.1 - information provided to learners

Compliance Requirement

• Schedule 2 - Nationally Recognised Training Logo Conditions Of Use Policy

Requirement

8. Guarantees and inducements

A registered training organisation must not make any verbal or written guarantees that a VET student:

1. will successfully complete a training product
2. can complete a training product in a manner which is inconsistent with any of the requirements set out in an instrument made under section 185 of the Act, as in force from time to time; or
3. will obtain a particular employment outcome, where obtaining such an employment outcome is not within the organisation’s control.

Related Standards

Standard

• Standard 2.1 - information provided to learners