The scope of the survey was changed in 2012 to more accurately reflect the MCB’s reportable outcome - Funerals and memorial services that meet the needs and expectations of the community. This is the thirteenth year the survey has been conducted using the new measures.
2000 administrators were invited to participate in the mail survey, or use the online response option, which ran from 2 March 2024 to 18 June 2024. After an invitation and a reminder to those who’d not returned their survey form and after accounting for returns to sender and optouts, 28.4% participated in the survey. The sample of 541 has a maximum sampling error of +3.98%.
The below document presents a snapshot of the feedback we received.
